Last modified: 01.01.2021
All merchandise must be returned in original condition, with original packaging, and with an original receipt.
Returns must be made within 90 days of the date of purchase for a 100% refund.
You must first contact us to receive a return authorization (RA) and promptly arrange for shipment back to use after receiving the RA.
You will be responsible for shipping costs back to us and you assume all risk of loss or damage to the returned products while they are in transit back to us. We therefore recommend that you request and use tracking information for your shipment back to us.
Please note that your original shipping costs will not be refunded and neither will any taxes or duties paid (e.g., state, customs, VAT).
Any returned product must have been purchased from us.
Any returned product must be packed in its original packaging with all original accessories, and must be in good working order with no damage.
At our sole discretion, we may decline your return or refund or charge you a fee for a missing item, or for items that we determine are damaged or require service.
If you return and we accept your merchandise within the return period, we will refund your purchase price less shipping costs and any additional charges deemed necessary.
ABSOLUTELY no returns on opened electronic components and special orders.
ABSOLUTELY no returns on special orders.
Credit will be issued upon acceptance of the products. Please allow 10 to 15 business days to process your refund. You can expect a refund in the same form of payment originally used for purchase.
Please note that refunds for services will be refunded on a pro-rated basis, but only if you have pre-paid for such services for a certain time period. For example, if you have pre-paid for services for a year and wish to cancel after two months, we will refund you for ten months of services.